Customer Care - Returns & Replacements

Returns / Refunds / Cancellations / Re-Work

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

Products with a unique design cannot be returned and no refund will be given.

Any incorrect, missing or damaged items received must be reported to FAIRDINKUMS (www.fairdinkums-store.com) within 24 hours of you receiving the delivery. This can only be done by E-mail.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

FAIRDINKUMS (www.fairdinkums-store.com) owns the title of any extra goods shipped with your order that have been dispatched in error.

If requested by FAIRDINKUMS (www.fairdinkums-store.com), the Customer may be required to provide information so FAIRDINKUMS (www.fairdinkums-store.com) can easily assist the Customer with any monetary refund or cancellation. This information may include member’s names, address, home phone, work phone, credit card details and other relevant information required by FAIRDINKUMS (www.fairdinkums-store.com). Failure to provide sufficient information may delay the refund or cancellation, FAIRDINKUMS (www.fairdinkums-store.com) is not to be held responsible for any delays according to clause provided by FAIRDINKUMS (www.fairdinkums-store.com).

Cancellations may be communicated by email only.

Cancellations for unique design orders will incur a 100% cancellation fee. This is to reflect the labour cost and the unique nature of the product. Cancellations of stock items will incur a 50% re-stocking fee plus freight costs and should be returned to our distribution point in Puchong, Malaysia in the original packing material; the goods will be checked for damage prior to the refund being made.

All products are manufactured in line with the artwork displayed on the website and approved submission of designs via email. Any changes to this artwork should be notified to FAIRDINKUMS (www.fairdinkums-store.com) in writing at the time of placing the order along with the necessary graphics and Pantone color code. Should there be any re-working required due to a customer request that deviates from the published artwork once production has been started then it will incur a minimum additional fee of US$100.00 or 10% of the items’ value whichever is the greater.